Privacy Policy

Effective Date October 2026

Transport Compliance App (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transport compliance app (“App”), visit our website, or receive marketing communications from us. Please read this Privacy Policy carefully.

1. Information We Collect

a. Personal Information:
When you register for an account, we may collect personal information, such as your name, email address, phone number, and company details.

We may also collect personal information about your drivers, including names, licence details, and certifications.

b. Vehicle and Compliance Information:
We collect information related to your vehicles, including registration numbers, maintenance records, inspection dates, and other compliance-related data. This information is used to manage and monitor your fleet’s compliance status.

c. Usage Data:
We may collect information about your device and how you use the App, including your IP address, browser type, operating system, and access times. We may also collect information on how you navigate and use the features of the App.

d. Cookies and Tracking Technologies:
We use cookies and similar tracking technologies to track the activity on our App and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the App may not function properly if cookies are disabled.

e. Business Contact Details:
If you are not yet a customer, we may hold the business contact details of your company (company name, business address, generic business email address and business telephone number) so that we can tell you about our services. See section 16.

2. How We Use Your Information

We use the information we collect in the following ways:

  • To Provide and Improve Our Services: We use your information to operate and maintain the App, process transactions, and improve the user experience.
  • To Communicate with You: We may use your information to send you updates, alerts, and other communications regarding the App or your account.
  • To Ensure Compliance: We use your compliance-related data to monitor and ensure that your fleet and drivers meet regulatory requirements.
  • For Analytics and Research: We analyse usage data to understand how users interact with our App and to improve its functionality and performance.
  • To Protect Against Fraud: We may use your information to detect and prevent fraud, security breaches, and other potentially harmful activities.
  • For Business Marketing: We may contact limited companies about our services by email and telephone (see section 16).

3. How We Share Your Information

We may share your information with third parties under the following circumstances:

  • With Your Consent: We may share your information with third parties if you have given us explicit permission to do so.
  • Service Providers: We may share your information with third-party service providers who assist us in operating the App, such as cloud storage providers, payment processors, and customer support services.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.

4. Data Security

We take the security of your information seriously and use reasonable administrative, technical, and physical safeguards to protect your information from unauthorised access, use, or disclosure. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Data Retention

We retain your information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

6. Your Rights and Choices

Access and Correction: You have the right to access and correct your personal information stored in the App. You can do this directly within your account settings or by contacting us.

Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.

Account Deactivation: You may deactivate your account at any time, and we will stop collecting your information. However, we may retain certain data as required by law or for legitimate business purposes.

Marketing: You can ask us to stop marketing to you at any time by replying to any marketing email or contacting us (see section 16).

7. Children’s Privacy

Our App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Data Controller and Contact Details

The data controller responsible for your information is:

TRANSPORT COMPLIANCE APP LIMITED
Company registration number: 15887529
Privacy contact: support@transportcomplianceapp.com

10. Lawful Basis for Processing

We process your personal data under the following lawful bases as required by the UK GDPR:

  • Contract: To provide and manage your account and deliver the App’s core services.
  • Legal Obligation: To meet regulatory requirements relating to transport, vehicle compliance, record-keeping, and safety.
  • Legitimate Interests: To improve our services, maintain security, detect fraud, and ensure safe and compliant fleet operations. We also rely on legitimate interests to send business-to-business marketing to limited companies (see section 16). We have carried out a legitimate interests assessment where required.
  • Consent: For non-essential cookies, and for marketing to individuals (such as sole traders and partners in an ordinary partnership). You may withdraw consent at any time.

11. Data Retention Periods

To comply with UK GDPR requirements, we apply the following retention periods:

  • Account information: Kept while your account is active and for up to 2 years after closure.
  • Driver information, licences & certifications: Retained for 6 years or the period required by transport/regulatory law.
  • Vehicle compliance and inspection data: Retained for 6 years (or longer if legally required).
  • Security and support logs: Retained for up to 1 year.
  • Analytics data: Retained for up to 2 years (aggregated or anonymised data may be kept longer).
  • Marketing preferences: Retained while consent is active and for 1 year after withdrawal.
  • Business contact details held for marketing: Kept for up to 2 years from our last contact with you, unless you become a customer or ask us to delete them sooner.
  • Opt-out (suppression) records: Your company name and email address are kept for as long as we carry out business marketing, so that we do not contact you again after you have asked us to stop.

12. Cookies and Similar Technologies (PECR Compliance)

Non-essential cookies (for analytics, performance, or marketing) will only be used with your explicit consent, in accordance with the Privacy and Electronic Communications Regulations (PECR).

Our cookie practices include:

  • Displaying a clear cookie banner when you first visit
  • Allowing you to accept or reject non-essential cookies
  • Allowing you to change your cookie settings at any time
  • Providing full details of each cookie we use in our Cookie Policy: https://transportcomplianceapp.com/cookie-policy-uk/

Our website uses a cookie consent banner to ensure compliance with UK GDPR and PECR. Non-essential cookies are blocked until you give explicit consent. We record and retain consent records to demonstrate compliance. Strictly necessary cookies are used only to ensure the App operates properly.

13. Your UK GDPR Rights

Under the UK GDPR, you have the following rights:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object (including to processing based on legitimate interests, and an absolute right to object to direct marketing)
  • Right to withdraw consent at any time

To exercise your rights, contact: support@transportcomplianceapp.com

If you are dissatisfied with how we handle your request, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK data protection authority.

14. Complaints — Information Commissioner’s Office (ICO)

If you are unhappy with our handling of your personal data, you may contact the UK ICO:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: https://ico.org.uk

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, or would like to request your data be removed, please contact us at:
support@transportcomplianceapp.com

16. Business Contacts and Direct Marketing

Who we contact: We send marketing about our services to limited companies, mainly operators of goods and passenger vehicles. We use generic business email addresses (for example enquiries@ or info@) and business telephone numbers. We do not send marketing emails to sole traders or ordinary partnerships without their consent.

Where we get your details: We use publicly available sources: your company’s own website, the public list of FORS accredited operators, the Traffic Commissioners’ operator licence register, Companies House, and publicly available business listings. We do not buy marketing lists.

Our lawful basis: We rely on legitimate interests to market our services to limited companies. The Privacy and Electronic Communications Regulations (PECR) allow us to send marketing emails to corporate subscribers provided that we identify ourselves and give a simple way to opt out, and we do both in every email.

Your choices: You can ask us to stop at any time, free of charge, by replying “no thanks” to any marketing email or by writing to support@transportcomplianceapp.com. You have an absolute right to object to direct marketing. If you opt out, we keep your company name and email address on a suppression list so that we do not contact you again.

How long we keep your details: See section 11.

By using our App, you acknowledge that you have read this Privacy Policy.